First of all
Please note that although these products are of very high quality and are made with excellent materials, they are handmade. As such there may be small inconsistencies and individualities in your products. This is all part of the design, and one of the nicest things about buying products from non-factory environments, so please do not be worried.
We offer exchanges on full-priced, unworn items in their original condition, with all tags/packaging intact, within 7 days. Please contact us at email@example.com before
sending back your item. We will need to charge you the postage cost of sending out your new item (likely to be $8-12 but we will confirm this with you). You can also exchange your item at the studio shop at 629 Queensberry St, North Melbourne. Check our opening hours here
For special sales such as the Boxing Day or Mid-year sales, exchanges are possible within the sale period. Please keep in mind that items can sell out quickly during such sales and we advise you to purchase carefully as refunds are not available should a chosen exchange not be available. Again, please contact us before sending back your item. If your item is marked as 'last chance' with no returns or exchanges then... there are no returns or exchanges. Please choose carefully!
If your item is faulty or is the wrong one you are of course entitled to a replacement, repair or refund. This is the case whether your item was on sale or not. Please email us immediately if you find this has happened to you. You will not be charged for further postage.
We are unable to process exchanges or faulty claims if you purchased an item from an outside store. You will need to deal with the store directly.
We reserve the right to refuse exchanges if we suspect that you have worn or used the item (apart from trying on) or if it has been damaged through misuse, incorrect care or poor wrapping for postage.
All returns should be sent to:
The Gently Unfurling Sneak
629 Queensberry St
North Melbourne VIC 3051
We recommend that you send returns via registered post.
Shipping is FREE for orders within Australia, and FREE internationally for orders over $100. International orders under $100 are $15. Orders are sent by Australia Post unless otherwise requested (other shipping methods may incur further costs). Express Post is also available for $12 (flat rate).
In the event of your order not arriving in a timely manner, please let us know by emailing firstname.lastname@example.org as soon as possible. We will do everything we can to find lost items within the vast confusing maze that is Australia Post.